Refund policy
Updated October 12, 2026 ยท Version 1.0
Failed delivery or duplicate charges
For a paid order that fails to deliver a downloadable result, or a duplicate charge for the same order, request a refund of the affected attempt or duplicate charge. For a package, review covers the failed attempt and any undelivered portion rather than assuming that already delivered attempts are also refunded. Another paid generation is never started automatically.
Requesting a refund
Include the order ID, purchase date and a description of the issue when contacting [email protected] within 14 days of purchase. Do not send card numbers, passwords or identity documents. We review the order and delivery records; provider and bank processing times vary.
Delivered videos and cancellation
AI interpretation may differ from your expectations. Complaints about an unusable result or material mismatch are reviewed using the order and output. Ask to cancel before processing begins; once provider processing starts, cancellation may not stop the model task. Refund eligibility is reviewed separately. Mandatory consumer rights remain applicable.
Refund method
An approved customer refund is returned through the original payment method. There is no subscription or automatic renewal to cancel. Model-provider charges incurred directly by the operator are separate from customer purchase refunds.